Terms and conditions

Introduction
These Terms and Conditions govern participation in Pilates and Yoga classes, as well as private Physiotherapy sessions, run by Ruby Paton and Eleanor Swale through YorForm. By booking and attending our services, you agree to these terms.

Instructor & Insurance
All classes and physiotherapy sessions are led by qualified professionals and are fully insured. Insurance and qualification details are available on request.

Booking & Payment

  • Classes and physiotherapy sessions must be booked in advance via our online booking system through www.yorform.co.uk.

  • Payment must be made in full prior to the start of your session.

  • We accept payment via the link on our website.

  • No refunds or transfers unless otherwise stated.

Private Physiotherapy Sessions

  • Initial assessments and follow-up appointments are offered.

  • By attending, you confirm that you have provided accurate health information and consent to physiotherapy treatment.

  • Sessions are tailored to individual needs but do not replace medical diagnosis from a doctor or specialist.

  • A minimum of 24 hours' notice is required for cancellations or rescheduling; missed appointments or late cancellations may be charged in full.

Cancellations & Refunds

  • You can cancel or reschedule a class up to 24 hrs in advance of the class at no charge.

  • Refunds for cancellations after 24hrs are only offered in exceptional circumstances and assessed case-by-case.

  • If a class or session is cancelled by us (e.g. instructor illness, adverse weather), an alternative will be offered within the same month.

  • Missed Pilates or Yoga classes cannot be carried over or credited to future terms.

Instructor & Format Changes

  • A substitute instructor may lead a class if your regular instructor is unavailable.

  • If in-person teaching is not possible, classes may be delivered via Zoom.

  • Any changes will be communicated as early as possible.

Health & Safety

  • All clients must complete a health form before their first class or physiotherapy session.

  • You confirm you are medically fit to participate by attending.

  • Please notify us of any changes in your health status before each session.

  • We reserve the right to refuse participation or treatment if we believe it may put your health at risk.

Liability

  • Participation is at your own risk. We accept no responsibility for injuries unless caused by our negligence.

  • We are not liable for the loss of, or damage to, personal belongings.

Conduct & Behaviour

  • We expect respectful behaviour at all times.

  • Any misconduct or abusive behaviour toward staff or participants will result in immediate dismissal without refund.

Lost Property

  • Personal items are your responsibility.

  • Lost property will be kept for 28 days, after which it may be donated.

Complaints

  • For concerns or feedback, contact us at yorform@outlook.com or via the website's contact form.

Changes to Terms
We may update these Terms & Conditions from time to time. The most recent version is available upon request and published on our website. By continuing to attend our services, you accept any updated terms.